What if a Guest stays longer than the booked time?

We encourage you to reach out to your Guest first and try to resolve the issue. The Guest will be charged for the total amount of time they stayed. If you aren’t able to resolve the issue, please email support@ivygo.com.au with the booking details and any relevant evidence (e.g., photo of car with timestamp). 

You’re also able to leave a negative review for the Guest and reject their request for booking in the future.

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